These terms and conditions outline the rules and regulations for the use of ESCAPE's Website.

Updated on December 23, 2024

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use ESCAPE's website if you do not accept all of the terms and conditions stated on this page.

1. Scope of Application
These General Terms and Conditions ("Terms and Conditions" or "T&Cs") apply to all activities provided by the sole proprietorship "Caloz Digital" (hereinafter referred to as "The Company"), an individual business located at Rue des Longs Prés 6, 3960 Sierre, Switzerland, registered with the commercial register of the canton of Valais (CHE-210-085.890). The Company’s purpose is to provide coliving and coworking services, including the provision of shared housing and collaborative workspaces, intended for remote workers, digital nomads, as well as entrepreneurs and freelancers, in selected locations in Switzerland and Greece.

These Terms and Conditions apply to all bookings and sales of coliving and coworking services, whether through the Company’s website, ourescape.co, via resellers, or by phone, email, or any other form of direct communication.

By accessing and using the Company's website, including purchasing its products, the client acknowledges being bound by these Terms and Conditions, which they declare to have read and understood. These Terms and Conditions are available at www.ourescape.co/legal/terms-and-conditions.

The Company reserves the right to modify these Terms and Conditions at its sole discretion at any time. It is the client’s responsibility to regularly check for updates. The Terms in effect at the time of contract conclusion apply unless the client has expressly agreed to different terms in writing.

2. Conclusion of Contract
The contract is concluded when the client accepts the offer provided by the Company in relation to the booking of coliving and coworking services.

The contract is concluded once the client accepts the services offered by the Company and/or when they order products on the Company’s website or purchase products directly.

3. Prices
Unless otherwise agreed, all prices are quoted in Swiss Francs (CHF). The Company reserves the right to indicate prices in other currencies depending on the countries in which its products are sold.

All prices include any applicable Value Added Tax (VAT). The applicable VAT rate is determined based on the relevant country.

Prices do not include any additional taxes that may apply.

The Company reserves the right to modify its prices at any time. The prices listed on the Company’s website and its price list apply at the time of contract conclusion.

4. Payment
The Company offers the following payment methods: invoice, credit card, and bank transfer. The sale price must be fully paid by the client upon contract conclusion. The Company will confirm the booking of beds or chalets upon receipt of full payment.

The client may not offset any claims against the amount due to the Company.

When the Company offers beds or chalets for sale, rental, or other use through an online platform, it reserves the right to require electronic payment at the time of order (credit card or other payment system).

5. Booking Conditions
5.1. Confirmation of Booking
A booking with the Company is considered confirmed when the Company receives a deposit payment and sends a written confirmation of the booking by email. Invoices are issued upon booking confirmation and after a 50% deposit payment. The deposit is required to confirm the booking, and the full payment of the remaining 50% must be made no later than 30 days before the arrival date.

5.2. Group Bookings
In the case of a group booking, the group leader or "lead name" must have the authority to sign on behalf of all members of the group. The group leader will be responsible for the total cost of the stay, including insurance premiums, cancellations, and modification fees. No booking contract exists between the Company and the client until the booking form has been received. The Company reserves the right to refuse or accept bookings at its sole discretion. Please notify us immediately if there are discrepancies in the costs or details of your booking.

5.4 Use of the ESCAPE Voucher
The voucher can only be used by the person to whom it was issued. It is non-transferable.
The voucher must be used before the expiration date.
The voucher can only be extended due to illness or travel restrictions*.
*The duration of the voucher extension is determined at the Company’s discretion.

6. Pricing
Although the price for the stay is typically set at the time of booking, the Company reserves the right to modify prices in the event of significant changes or unforeseen events.

The Company requires a 50% deposit of the total cost at the time of booking. The Company has the right to cancel a person’s spot if the full deposit payment is not received on time.

7. Cancellation Policy
If the client is forced to cancel their booking, they must contact the Company as soon as possible. The cancellation policy for the refund of deposits in case of cancellation is as follows:

• If the client cancels more than two months before the arrival date, a 50% refund of the amount paid will be made, subject to any administrative fees.

• If the client cancels less than two months before the arrival date, the deposit is non-refundable.

• If the client arrives and decides to leave earlier than expected, fails to show up, or cancels the booking after the arrival date, the full payment is required.

8. Booking Modifications
Modifications are only possible if communicated 30 days before arrival, subject to availability of housing or workspaces. Once the deposit has been received by the Company, any modifications to the stay will incur a penalty fee of CHF 150 + transaction fees of 3% if applicable. Once full payment has been received by the Company, no refunds will be made if the client decides to leave earlier than the departure date or arrives later than the arrival date.

9. Client's Obligations
The client must take all necessary measures as soon as possible to ensure the Company can provide its services. The client must take these measures at the agreed location, time, and manner. Depending on the circumstances, the client may also be required to provide all necessary information and documents to the Company.

The client is personally responsible to the Company and third parties for the proper fulfillment of these duties, including matters related to security, use of shared spaces, and adherence to house rules.

The Company declines all responsibility for services provided by third parties, to the extent permitted by law.

The client agrees to comply with the code of conduct detailed in section 9.1.

9.1 Code of Conduct
Respect
The client must treat staff and other residents with respect. The Company promotes diversity and has a zero-tolerance policy for the following behaviors:

• Harassment, abuse, threats, or violence towards anyone, including staff.

• Discriminatory or offensive remarks.

Creating Experiences
The client is required to be proactive in creating their own experiences. The house manager is available to facilitate the coliving experience, but only for 20 hours per week.

Feedback
The client is required to report any issues to the house manager for quick resolution.

House Rules
The client must maintain cleanliness and adhere to noise levels. They will be asked to participate in common cleaning tasks once or twice a week. They must observe quiet hours between 10 PM and 8 AM. Weekday parties are prohibited.

Guests
Friends and family of residents may visit but cannot stay overnight without prior approval. Helping unauthorized people access the house may result in eviction.

Pets
Pets are not allowed in the house. If a client arrives with a pet, entry will be denied, and no refund will be issued.

Use of Infrastructure
The Company works with external rental agencies to provide infrastructure and disclaims responsibility for services provided by these agencies. Damage caused by natural disasters is beyond the Company’s control.

Access to Properties
The Company provides recommendations on how to reach the properties by public transport but is not responsible for missed flights or transport issues.

9.2 Travel Documents
The client is responsible for ensuring they have the necessary visas and other travel documents to enter Switzerland or Greece, or any other country where the service takes place. All costs related to obtaining these documents are the responsibility of the client. The Company is not liable if the client is denied entry into the country or on transport due to lack of required documents. If the absence of these documents leads to fines, surcharges, or other financial penalties, the client must reimburse the Company accordingly.

9.3 Insurance
The client is responsible for obtaining travel insurance covering risks related to their stay, including liability, accidents, and cancellations. The Company recommends obtaining appropriate insurance to cover these risks. The Company cannot be held responsible for injuries, accidents, or death during the stay.

10. Obligations of the Company

The Company is committed to providing the services as described on its website and in the agreements made with the client. Specifically, the Company is responsible for:

1. Providing Services: Ensuring that the coliving and coworking services are made available to the client in accordance with the terms and conditions agreed upon at the time of booking.

2. Quality of Service: Ensuring that the accommodation and workspaces are maintained to a reasonable standard of quality and safety, in line with the description provided on the Company’s website or in the booking confirmation.

3. Compliance with Applicable Laws: The Company will comply with all applicable local laws and regulations relating to the provision of its services, including health, safety, and consumer protection laws.

4. Communication: Providing clear and timely communication regarding booking confirmations, payment confirmations, and any changes or updates to the services provided.

5. Privacy: Protecting the client’s personal data in accordance with the applicable data protection laws, and using such data only for the purposes necessary to fulfill the contract or as agreed by the client.

6. Emergency Support: Offering assistance during the client’s stay in the case of any emergencies or issues arising that may impact the use of the coliving and coworking spaces, in accordance with the terms of the service agreement.

The Company will make reasonable efforts to address and resolve any issues or complaints that may arise, but it cannot be held responsible for circumstances beyond its control, including actions taken by third-party service providers.

11. Liability
The client must obtain liability insurance, including coverage for damages caused to shared spaces and equipment provided. The Company declines all responsibility in the event of a claim not covered by the client’s insurance. The client is responsible for any damage caused to the equipment or coliving/coworking spaces provided. In the event of damage or theft to the property, the client will be held liable and must reimburse the Company up to the amount of the damage. This liability extends to equipment provided in shared spaces and any alteration to the integrity of private and common spaces during the stay. The Company will issue an invoice for the damages, which must be paid within 30 days of receipt.

12. Intellectual Property Rights
The Company holds all intellectual property rights to the services provided, as well as to all content available on its website, including but not limited to images, logos, descriptions, and other elements related to the coliving and coworking spaces.

No provision of these Terms and Conditions, nor any other agreement related to them, grants the client any intellectual property rights unless otherwise expressly stated in a specific agreement.

In particular, any reuse, publication, or distribution of information, images, texts, or other elements provided by the Company for informational purposes or as part of the services offered is prohibited, unless prior written agreement from the Company is obtained.

The client also agrees to respect third-party intellectual property rights when using content, images, texts, or other elements provided by the Company as part of using the services. Any violation of these rights by the client may result in legal action against them.

13. Data Protection
The Company collects and processes the necessary data to fulfill its contractual obligations, respecting legal requirements regarding confidentiality and the protection of personal data. The Company takes all necessary measures to ensure the protection of personal data in accordance with legal provisions, including those related to booking, managing travel information, and online payments. The client agrees that their data may be recorded and used in accordance with the contract and acknowledges that the Company may share their data or that of third parties in response to court orders or authorities. Unless the client has explicitly excluded it, the Company is entitled to use their data for marketing purposes. Data necessary for the service's execution may be transferred to service partners and other third parties.

14. Entirety
These Terms and Conditions replace all prior agreements or provisions. Only the provisions specified in individual contracts that clarify these Terms and Conditions take precedence over them.

15. Severability Clause
The validity of these Terms and Conditions will not be affected if any of its provisions or annexes are or should be declared void. In that case, the void or invalid provision will be replaced by a valid provision that closely aligns with the purpose of the void or invalid provision. The remaining provisions of these Terms and Conditions will remain in effect.

16. Confidentiality
The client, the Company, and their auxiliaries agree to maintain the confidentiality of the information exchanged, even after the termination of the contract, unless disclosure is required by law or by a competent authority. The confidentiality obligation remains in effect even after the termination of the contract.

17. Agents and Distributors
The client agrees that any potential distributors or agents may work independently of the Company, and any potential claims must therefore be directed directly against them. The Company disclaims any responsibility for contractual violations committed by any agents or distributors.

18. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Swiss law. Any disputes arising from the contract shall be subject to the jurisdiction of the courts in the district where the Company is located, in Sierre, Switzerland.

CONTACT US 
This website is owned and operated by Caloz Digital for the ESCAPE project. We are registered in Switzerland under registration number CHE-210-085.890. 
If you have any questions regarding the terms and conditions or the practices of this Site, please contact us by sending an email to hello@ourescape.co